Refund policy

Returns:

- We accept returns within 30 days from the date of delivery.

- Items must be unworn, unwashed, and in their original packaging with all tags attached.

- Return shipping costs are the responsibility of the customer.

- To initiate a return, please contact us at info@vekraft.com with your order number and reason for return.

- Following our return address:

John
+86 181 6576 8029
1st Floor, Building 3, ZhenXin industrial park, BuLong Road, LongGang District, Shenzhen, China

Refunds:

- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

- Approved refunds will be processed to your original payment method within 1-3 business days.

- Shipping charges are non-refundable.

Exchanges:

- If you need a different size or color, please place a new order and return the original item.

- Exchanges are subject to stock availability.

Non-Returnable Items:

- The following items are non-returnable:

            Personalized or custom-made items

            Gift cards

Damaged or Incorrect Items:

- If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.

Late or Missing Refunds:

- If you haven’t received your refund, check with your bank or credit card company as processing times may vary.

- If you still need assistance, contact us at info@vekraft.com.

Contact Us:
For any return or refund inquiries, reach out to us at info@vekraft.com